FAQ: Abschnitt Renting storage room

It’s quite simple and straightforward: Our experienced SelfStorage team is available during office hours (Mon - Fri 8:30 am - 5:30 pm, Sat 9:00 am - 1:00 pm) to help you choose the storage unit that best suits your individual needs. If you do not have time for a visit, you can also receive consultation via our toll-free hotlines (Germany: 0800 491 491 0, Austria: 0800 244 244, Switzerland: 0800 491 491) or make use of our live chat.

Once you have decided on the right unit and an insurance option, the contract is concluded as easily as for a rental car. Whether analog contract conclusion on site or digital booking via our online tool: Your storage room will be accessible to you immediately every day from 6:00 am to 10:00 pm.

You can gain access to the storage area and unit directly from the car or elevator via short, bright, level paths by entering an 8-digit access code. You will receive this code directly upon conclusion of the contract.

A personal padlock is used to secure your storage unit, which you can obtain from our shop or our lock vending machine in the loading yard.

The rental fee is a fixed price, which varies according to unit size and availability and is billed every 4 weeks.

In addition, a deposit in the amount of 6 weeks' rent is required at the beginning of the rental period.
 The deposit will be fully refunded to you upon proper return.

In addition, you are required to take out an insurance policy for your storage unit. You can arrange this either through your own household/contents insurance or the unit insurance offer from our insurance partners (see question: Are the contents of my unit insured?).

The rental of a storage unit includes the following costs:

• 1st rent
• Deposit (6 weeks’ rent)
• Insurance premium

If you have any questions about specific prices and offers, our team is happy to help and advise you: Contact the location of your choice, find out more by using our online calculator, use the free chat option or contact our toll-free hotlines:

Hotline Germany: 0800 491 491 0
Hotline Austria: 0800 244 244
Hotline Switzerland: 0800 491 491

Der Mietbeginn kann jederzeit erfolgen.

Die Mindestmietdauer beträgt 2 Wochen. Sollten Sie unsere 2- bzw. 4-Wochen-gratis-Aktion in Anspruch nehmen, erhöht sich die Mindestmietdauer auf 4 bzw. 8 Wochen. Darüber hinaus können Sie die Laufzeit individuell an Ihre Bedürfnisse anpassen. Die Mietverträge sind grundsätzlich unbefristet.

Über langfristige Beziehungen freuen wir uns natürlich: Daher belohnen wir die Treue unserer LangzeitmieterInnen mit einem Rabatt von -15% auf die Jahresmietsumme (im Falle einer Vorauszahlung).

The lease can start at any time.

The minimum rental period is 2 weeks. If you take advantage of our 2-week or 4-week free promotion, the minimum rental period increases to 4 or 8 weeks. In addition, you can individually adjust the term to your needs. Rental contracts are generally concluded for an indefinite period.

Of course, we are happy about long-term relationships: We reward the loyalty of our long-term tenants with a discount of -15% on the annual rental amount (in case of prepayment).

Should you wish to leave us, you can terminate the tenancy weekly on the due date while abiding by a 2-week notice period.

Sollten Sie uns wieder verlassen wollen, können Sie das Mietverhältnis wöchentlich zum Stichtag unter Einhaltung einer zweiwöchigen Kündigungsfrist beenden.

Your first storage rental, the deposit and the premium for the storage unit insurance policy taken out through us are to be paid upon conclusion of the contract. This payment can be made in cash or by EC or credit card (MasterCard, Visa, Diners Club) at the respective location.

Should you conclude your contract online, you can choose to pay the amount by instant bank transfer or credit card payment.

Subsequent rentals can be paid by direct debit, bank transfer, cash, debit (EC) or credit card.

Determining the right storage unit size can be challenging because space requirements are usually overestimated (see question: How can I save money?).

To immediately determine the appropriate size, we recommend contacting our experienced warehouse professionals during a site visit, online chat or (toll-free) call to our hotlines (Germany: 0800 491 491 0, Austria: 0800 244 244, Switzerland: 08000800 491 491).

If you would like a non-binding cost estimate in advance, our online calculator can provide initial guidance.

You can find our general terms and conditions here:

GTC Germany (PDF in German)
GTC Austria (PDF in German)
GTC Switzerland (PDF in German)

If you have any questions about conditions, please feel free to contact our team.

Just like the contents of a rented apartment, insurance must also be taken out for the contents of a rented storage space since in both cases the “homeowner” is only liable for damages to the building.

Therefore, we recommend users to insure their unit contents accordingly. This protection can be organized either through your own household insurance or through a unit insurance offered by us.

Unit insurance of DONAU Versicherung (for Germany/Austria)

• When concluding the rental agreement, the tenant may decide to take out insurance cover for the stored items up to an amount of € 4,000, or, if desired, up to a higher amount, but not exceeding the value of the goods stated in the rental agreement, under SELFSTORAGE's insurance contract with DONAU Versicherung.
• In the event of such a decision, the stored items are insured against the perils and damages listed below: Fire, burglary, vandalism, water damage and forces of nature. 
• Excluded are: Cash, stamps, gold, silver and jewelry items.

> To the conditions of the unit insurance of DONAU

Unit insurance of Helvetia (for Switzerland)

• When concluding the rental agreement, the tenant may decide to take out insurance cover for the stored items up to an amount of CHF 4,000, or, if desired, up to a higher amount, but not exceeding the value of the goods stated in the rental agreement, under SELFSTORAGE's insurance contract with Helvetia Versicherung.
• In the event of such a decision, the stored items are insured against the perils and damages listed below: Fire, burglary, vandalism, water damage and forces of nature. 
• Excluded are: Cash, stamps, gold, silver and jewelry items.

> To the conditions of the unit insurance of Helvetia

From many years of experience, we know that many prospective renters overestimate their actual space requirements and discover during on-site visits that they need far less than originally anticipated.

Therefore, we recommend that you take advantage of the free consultation offered by our warehouse professionals before signing a contract. Our team is available to you on site, via our (toll-free) hotlines (Germany: 0800 491 491 0, Austria: 0800 244 244, Switzerland: 0800 491 491) or live chat.

If you are planning to store the contents of an entire apartment, the following rule of thumb applies: 10% of the former living space = required storage space.

Not all storage units are the same: In addition to standard shapes, we also offer units with special layouts, columns or roof slopes. We rent these rooms at particularly favorable conditions.